Corporate social responsibility
How we work matters as much as the work itself.
Star Property Maintenance has been family owned and operated since 2002. That has shaped who we hire, how we treat our crews, and how we look after the environments and communities our teams work in every day.
Where we stand
We have run this business as a family since 2002. The people making the decisions are the same people who answer the phone when something goes wrong on your site.
Star PM is committed to operating in a way that is economically, socially and environmentally sustainable, and to recognising the interests of everyone our work affects. Our clients, our employees, our subcontractors, and the communities where our crews turn up each day.
We have respect for the individual. Our hiring is inclusive, equal and free from discrimination, and we will not engage in business practices or activities that compromise fundamental human rights. We expect the same of every subcontractor working under our agreements.
That is the commitment. The rest of this page is what it looks like in practice.
What we commit to
Three commitments, and how each one is supported.
People
Safe conditions and a fair process, for everyone who works on a Star site.
Our recruitment is inclusive, equal and free from discrimination. People are assessed on their ability to do the work safely and well.
We are building a workforce that reflects the communities we service, including First Nations and culturally and linguistically diverse employees. Sydney is one of the most diverse cities in the country, and our crews should look like the places they work in.
Every person on a Star site is entitled to a working environment that meets or exceeds the applicable occupational health and safety standards. Our safety management system is certified to ISO 45001 and independently audited.
How this is supported
- ISO 45001 certified WHS management system, independently audited
- Contractor compliance managed through CM3
- Site attendance and induction through Rapid Global and Sine
Environment
We manage our environmental impact under a certified system.
Cleaning and grounds work has a real environmental footprint. Chemicals, water, fuel, green waste and general waste move through our operations every week, across hundreds of sites.
We manage that footprint under an environmental management system certified to ISO 14001. Certification requires us to identify the environmental impacts of our work, set objectives to reduce them, document how our crews handle chemicals and waste, and audit our performance against those objectives.
How this is supported
- ISO 14001 certified environmental management system, independently audited
- ISO 9001 certified quality management system
Community
The people maintaining a site usually live near it.
We employ and subcontract locally across Greater Sydney. That is not a program we launched. It is how a family business based in Wetherill Park has always hired.
It has a practical consequence. The crew maintaining a school in Western Sydney often has children at a school in Western Sydney. The standard they leave behind is one they may walk past on the weekend.
It also means presentation and safety are community outcomes, not only client outcomes. A site that presents well and stays safe is a better place for everyone who uses it.
How this works in practice
- Based in Wetherill Park, Greater Sydney, since 2002
- Crews and subcontractors employed locally across Greater Sydney
- Community causes selected by employee vote
For assessors
Certifications and compliance at a glance.
| What we say | How it is supported |
|---|---|
| Our quality systems are consistent across every site | ISO 9001 certified, independently audited |
| We manage our environmental impact | ISO 14001 certified, independently audited |
| Our people work in safe conditions | ISO 45001 certified, independently audited |
| Our contractors are compliant before they attend | CM3 prequalification |
| We know who is on site and when | Rapid Global and Sine |
| The same family has been accountable throughout | Owned and operated by the same family since 2002 |
| We work at scale without dropping the standard | 650+ sites maintained across Greater Sydney |
Certification documentation, insurances and compliance records are available on request.
How we are held to account
Verification
That means our commitments are not self-assessed. They are tested by someone outside the business, on a schedule we do not set.
Our social causes
Our causes, chosen by our team.
